+61 2 3371 5247Gaming OGL/2007/7161/137
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Three Ways to Reach Us

Stuck Mid-Spin? Here's How to Reach Browinner Casino

Reach our team by live chat, e-mail or phone any hour of the day, with 24/7 support available to every player in Australia.

Start Live Chat A$16 minimum deposit
Paid out today
217,765 A$
4,805 Players in lobby
Curaçao licensedGaming Control Board licence OGL/2007/7161/137 held by Browinner Casino N.V. since 2007
13-minute average payoutA$218M paid monthly with withdrawal limits to A$22,000 per transaction
256-bit SSL encryptionPayment data secured to banking standard, audited by BMM Testlabs and eCOGRA
Browinner Casino Channels

Which Contact Method Should I Use?

Nobody enjoys waiting on hold, so every route here gets you a genuine human quickly.

Browinner Casino Chat
Choose live chat for a fast answer on bets, bonuses or your login, with a typical reply in two minutes, day or night.
Open Chat
Papers to Send Over
Write to [email protected] with paperwork or detail-heavy questions and expect a reply in about eight hours.
Write Us
Speak to Someone Now
Call +61 2 3371 5247 (AEST) when you want to talk it through; calls are typically answered in one minute.
Call Now
Local Help, Local Hours

Support Built for Players in Australia

Read this and you will know exactly who to call, when, and who supervises Browinner Casino.

Reach Us

Phone+61 2 3371 5247
Time zoneAEST
LanguagesEnglish, German, French, Spanish
E-mail[email protected]

Supervision

RegulatorGaming Control Board Curaçao, OGL/2007/7161/137

Get Help

Gambling supportGambling Help Online, Lifeline Australia, National Self-Exclusion Register
Still Unresolved

Take It Up a Step When an Answer Falls Short

Follow four steps and know exactly who reviews your complaint and when.

Add Screenshots and Dates
Send your complaint to [email protected] with your account e-mail, the dates involved and any screenshots. Written detail helps the team find the cause fast.
Your Reference Number
Expect a written reference number once the team logs your case. Keep that number handy, because every later reply and manager review is tracked against it.
A Second Pair of Eyes
Ask for a manager review if the first reply leaves you unsatisfied. A senior team member then re-reads the whole thread and replies with a final internal position.
Contact the Curaçao Regulator
Escalate to the Gaming Control Board Curaçao when the internal route closes without a fix. Browinner Casino N.V. holds licence OGL/2007/7161/137 there, so that board oversees the outcome.
Browinner Casino Departments

Wrong Inbox, Lost Days; Right Inbox, Same Day

Match your question to a desk here and it lands with the team that can fix it first time.

Account

General support[email protected]
Document verification[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints[email protected]
Privacy requests[email protected]
Business and partnerships[email protected]

When gambling stops feeling like a game

Browinner Casino N.V. does not run these services. Gambling Help Online, Lifeline Australia and the National Self-Exclusion Register are separate organisations that help people in Australia with gambling problems, at no cost, at any hour of the day.

Gambling Help Online. Counsellors and online tools give free, confidential guidance to anyone in Australia worried about their betting.

Lifeline Australia. Trained crisis supporters answer calls and messages from people in distress, around the clock, seven days a week.

National Self-Exclusion Register. One request blocks you from gambling with every participating operator in the country for the period you choose.

Know Before You Write

Check the Hours Before You Reach Out

Browinner staff watch all three channels every hour, so help never waits for morning.

Live Chat

Chat availability24 hours a day
Chat first replyTwo minutes typical
Hours shown inAEST

E-mail

E-mail address[email protected]
E-mail replyEight hours typical

Phone

Phone number+61 2 3371 5247
Phone waitOne minute typical
Support questions

What do players ask support most?

Most players land here worried that their problem is too small or that nobody will reply.

trustWhat happens if I am not happy with the answer?+
Ask the adviser to escalate the case and note the reference. If the outcome still leaves you dissatisfied, write to [email protected] so the matter goes to a senior team, and if that review does not resolve it you may refer the dispute to the Gaming Control Board Curaçao.
trustHow long can my account verification take?+
Allow up to fifty-nine hours for a document check once you send your proof of identity, proof of address and payment method screenshot. Most checks finish sooner, and payments stay on hold until the review is complete. You will hear back by e-mail at the address registered on your account.
trustWhy do you need details before you will look at my account?+
Nothing sensitive is needed: support never asks for your password. Have your registered e-mail address ready plus the last four digits of your chosen payment method, and the adviser can locate the account from there. A recent deposit amount helps if your question concerns a payment.
trustCan I get help late at night or on a Sunday?+
Live chat and phone lines stay open at every hour, every day, including public holidays in Australia and the middle of the night. Phone answers usually arrive within one minute, chat within two, and e-mail within eight hours. Time stamps on this page follow AEST.
trustDo I need to request my personal data from you?+
You do need to ask in writing: message [email protected] and state whether you want a copy of your stored details or their deletion. The team confirms your identity first, then replies with the file or with what deletion means for any open balance. Expect a response by e-mail.
trustWhat happens when I write in another language?+
When a German, French or Spanish speaker writes in, an adviser in that language answers, alongside English for Australian players. Mention the language you prefer in your first message and the chat or e-mail goes to a matching adviser. Phone lines are staffed in English.
trustWhere can I check which licence you hold?+
Browinner Casino N.V. holds licence number OGL/2007/7161/137, issued by the Gaming Control Board Curaçao, where the company is registered under number 771469. Both details appear on this page and in the site's terms, so you can check them with the regulator directly.
Checking the Company

Who Holds Browinner Casino's Licence?

Note the company, its address and licence number so you can verify the casino yourself.

The Company

Legal nameBrowinner Casino N.V.
Company number771469 (Curaçao)
Registered addressDr. M.J. Hugenholtzweg, Willemstad

The Licence

RegulatorGaming Control Board Curaçao
Licence numberOGL/2007/7161/137

Written Contact

Support e-mail[email protected]

Fewer Replies, a Faster Fix

Have these close by so the team can act on your first message.

  • Registered e-mail address on the account
  • Transaction dates and amounts in AUD
  • Payment method screenshot from your bank
  • Proof of identity and address copies
  • A short note on what went wrong

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