Before you press play

A pastime, not a chase: responsible gambling at Browinner Casino

Play only from 18+, and every Browinner Casino account carries deposit limits, loss limits, session reminders, self-exclusion and cooling-off periods.

Set your limit

Curaçao licensedGaming Control Board licence OGL/2007/7161/137 held by Browinner Casino N.V. since 2007

Quick reference

The facts behind your limits

Read this first if you want the key contacts and protections before you change a single setting.

Minimum age18+

Regulator and licenseGaming Control Board Curaçao, OGL/2007/7161/137

National registerBetStop

Gambling helpline1800 858 858

Limit questions[email protected]

Account controls

Deposit, loss, reminder, exclusion, pause

By the end of this block you will know which control matches the moment you are in.

What caps my spending?

This caps how much you move into the account over a chosen period, so the evening budget is fixed before the first game opens.

Set the stopping figure now

An amount you are willing to see go, agreed in advance, so a bad run ends on a figure you chose rather than one you chased.

Has the hour slipped by?

A quiet notice during play that tells you how long you have been sitting there, useful when a session slides past what you planned.

How do I stop entirely?

This closes your play at Browinner Casino for a period you pick, and it suits the point where you want the door shut rather than nudged.

Room to think it over

A short break from the account that you choose when a pause feels enough, so play can wait until you have had room to think.

Setting it up

Set your first limit in the account

Most players worry it takes a phone call; it is a few clicks in your own account.

The profile menu

Choose your cap type

Pick deposit limits or loss limits from the list, depending on whether you want to cap what goes in or what can go out.

How long should it run?

Choose how long the cap should run, since the period decides when you next review the figure you have set.

Is the figure showing?

Save the change, then reopen the settings screen to check the figure appears there, so you know it is live from now on.

Time-out versus exclusion

Hours or days of calm. A time-out is the short one. It locks your account for a set break of hours or days, so the deposit and session screens stay out of reach. Set it from the limits area of your account and step away knowing the door stays shut until it ends.

Longer than a pause. Self-exclusion is the longer version. It closes access to your account for a substantial period, and it cannot be lifted early once it starts. Start it from the same limits area; from then on you cannot log in, deposit or play until the period runs out.

Reach for the national stop. BetStop is the Australian national register run by the ACMA. It bans you for 3 months at minimum, up to a lifetime, and cannot be shortened early. Apply online in about 5 minutes, with a support person nominated if you like, and no provider covered by it may take your bets. betstop.gov.au

No cost, no judgement

Free voices on the other end

Reach out at the point where a night's play has started to feel like a burden rather than a break.

National Gambling Helpline

Trained counsellors answer by phone, online chat or email at any hour, any day of the year, for players and for the people living with them. Nothing you say leaves the call, and the service costs nothing. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Peer support meetings around the country bring together people who gamble and want to stop, plus relatives who need to hear how others coped. Groups meet in person and online, and a first meeting is simply a look in. gaaustralia.org.au

National Debt Helpline

Money trouble tied to gambling gets free financial counselling here on weekdays during business hours. Counsellors talk through debts, repayments and the practical steps that take the panic out of the next bill. ndh.org.au

Read the pattern before it reads you

Noticing a shift early keeps a pastime from turning into a monthly worry. If two or three of these sound like your week, a deposit limit or a time-out is the simplest first step, and you can set it before the next session rather than after the next loss.

Read the list honestly and see which lines sound like your own routine.

Spending money set aside for bills
Chasing a loss with a bigger deposit
Playing longer than you planned
Borrowing to keep playing
Keeping play hidden from family
Feeling tense when you cannot play
Playing to escape a bad day

Age checks and family safeguards

Proof before any payout. Nobody under the age of 18 may hold an account here. Ask your relative for proof of identity and proof of address before any first withdrawal is sent, so the birth date is verified early rather than late.

Device-level blocking software. A blocking app installed on the family tablet or phone stops gambling pages loading before a child ever reaches them, and it needs one adult to set a passcode the younger user cannot see.

A conversation instead of a verdict. Say plainly what worries you and listen to the answer without scoring points. The National Gambling Helpline on 1800 858 858 advises relatives as well as players, at any hour of the day.

Deciding now

What if I want to stop for a while?

The same small set of controls sits in every Browinner Casino account, ready when you need them.

What does a cooling-off period actually stop on my account?+

A pause locks you out of the games for the stretch you picked, so no betting happens while it runs. Marketing messages hold off too. Your balance and history stay where they are, and play opens again on its own once the period ends.

Where do I find the limit settings when I only use my mobile?+

The mobile version carries the same account section as the desktop site, with the controls in the same place. Sign in, open your account area, and the limit options sit together with your profile details. Nothing extra needs installing.

Will my exclusion here keep me out of every other Australian casino?+

No, one casino's exclusion covers that casino only. Australia runs a national register called BetStop, and a listing there reaches licensed online and phone wagering providers across the country. BetStop is separate from your Browinner Casino account, so joining it is your own choice to make.

Can I end a self-exclusion before the period is over?+

No, an exclusion runs for the full stretch you chose and sits until then. A cooling-off period follows the same rule for its shorter window. If you registered with BetStop, that register holds its own minimum of 3 months, which nobody can trim.

How do I change a limit I set last week?+

Open the same account section that holds your caps and adjust the figure there. Set a new number and it becomes your standing cap going forward. Keep the new level alongside your normal spending, rather than trimming it after a rough night.

Why does the casino ask for proof of age before I play?+

Because play here is for adults only, and the legal age is 18+. Checking your date of birth early keeps younger people out and keeps your own account standing correct. Proof of identity is one of the documents asked for during verification.